ciobetFrequently Asked Questions
Users of ciobet ask many questions about account setup, deposits and withdrawals, game rules, esports betting, and account security. This FAQ page covers the topics we hear about most often — from opening your first account through verifying your identity, funding your balance via DANA or bank transfer, and settling bets on live sports or live-dealer tables.
This page answers practical questions about how ciobet works. If your question is not answered here, contact our support team via in-app chat during standard operating hours. For detailed terms governing your account, read our full Terms of Use. For privacy and data handling, see our Privacy Policy. For jurisdictional restrictions and legal disclaimers, see our Legal Notice.
Our FAQ is organized into four topic areas: account opening and security, deposits and withdrawals, game rules and gameplay, and support contact. Each section contains accordion-style expandable answers. If you need help after reading this page, reach out to our support team — we provide English-language assistance and respond during our standard service window.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking
- Game rules and gameplayfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and support contact
On the ciobet login page, click "Forgot password?" Enter the email address registered to your account. We send a password-reset link to that email. Click the link within the timeframe provided — it expires after a set period. Enter your new password, confirm it, and save. Your new password is active immediately. Log in with your username and new password.
If you do not receive the reset email, check your spam folder. If you still cannot reset your password, contact our support team via in-app chat or email. We verify your identity and assist with account recovery.
On the ciobet login page, click "Forgot password?" Enter the email address registered to your account. We send a password-reset link to that email. Click the link within the timeframe provided — it expires after a set period. Enter your new password, confirm it, and save. Your new password is active immediately. Log in with your username and new password.
If you do not receive the reset email, check your spam folder. If you still cannot reset your password, contact our support team via in-app chat or email. We verify your identity and assist with account recovery.
If you notice unauthorized login attempts, suspicious bet activity, or inability to access your account, immediately reset your password using the "Forgot password" link on the login page. Enable optional two-factor authentication in your account settings — this requires a PIN or authenticator-app code at every login, blocking unauthorized access even if someone obtains your password.
Contact our support team right away via in-app chat. We investigate account-access issues and can temporarily lock your account to prevent further unauthorized activity. Never share your password or authentication codes with anyone, including ciobet staff. We never ask for your password via email or chat.
Payments and transactions
Yes. We support deposits via virtual accounts with all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you select bank transfer as your deposit method, we generate a temporary virtual-account number unique to your ciobet account. Transfer your deposit amount to that number from your personal bank account using your bank's mobile app or online platform.
Your balance is credited automatically once the transfer is confirmed by the bank. Virtual-account transfers typically complete within hours, sometimes instantly depending on your bank. Withdrawals to bank accounts follow your bank's standard processing timeframe — usually one to three business days. Keep your virtual-account number confidential; share it only with people you authorize to send you money.
If a deposit does not complete, check the status in your transaction history within your ciobet account. The transaction may be pending — wait for bank or payment-provider confirmation. If the deposit was declined, your balance is not affected and you can try again using the same or a different payment method.
If a withdrawal does not arrive, verify that the bank account or e-wallet address you provided matches your verified identity on ciobet. Withdrawals to mismatched accounts are rejected for security. Contact our support team with your transaction ID — we investigate delays and can reprocess the withdrawal if needed. Bank transfers during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or weekends may take longer.
Our primary support channel is in-app chat, available during standard operating hours. For email inquiries, use the contact form in your account settings or reply to any email we have sent you from our support address. Include your username, account email, and a clear description of your issue.
We respond to support emails within our standard processing timeframe. For urgent issues — account access problems, disputed transactions, or payment delays — use in-app chat for faster assistance. Always include your transaction ID or reference number if your query relates to a specific deposit or withdrawal.
Game rules and gameplay
RTP stands for Return to Player. It is a percentage that describes the average payout rate of a slot game over a very large number of spins. For example, a slot with returns our welcome offer for every our welcome offer wagered, on average, over thousands of spins. This is a statistical measure, not a guarantee for individual sessions.
RTP varies by game — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have different RTPs. Slots on ciobet use certified random-number generators that ensure fair, unpredictable outcomes. Your individual results depend on luck; over thousands of plays, payout patterns trend toward the published RTP. Read each game's detailed rules before placing bets.
Our loyalty programme rewards regular activity on ciobet. As you place bets and play, you earn points. Points accumulate toward higher loyalty tiers, each unlocking exclusive benefits — bonus offers, faster withdrawals, or enhanced betting limits. Your tier status is visible in your account dashboard.
Tiers are based on lifetime activity and do not reset monthly. Higher tiers are maintained through continued engagement. The specific benefits and tier thresholds are detailed in your account settings. Contact support if you have questions about your current tier or how close you are to the next level.
Security and account care
Go to your account settings and select "Security." Click "Enable two-factor authentication." You can choose to receive a one-time PIN via SMS to your registered mobile number, or you can use an authenticator app (Google Authenticator, Microsoft Authenticator, or similar). If you choose SMS, we send a new code for each login. If you choose an app, generate a code within that app at every login.
Two-factor authentication is optional but strongly recommended. It protects your account even if someone obtains your password. Store your backup codes in a safe place in case you lose access to your phone. Once enabled, every login requires both your password and a second factor — the SMS code or authenticator-app code.
Your account data is encrypted and stored on secure servers. Your password is hashed using industry-standard algorithms — we never store your plain-text password. Your identity documents are encrypted at rest and accessible only to our compliance team. Your payment credentials are handled by certified payment processors and are not stored on our systems.
We use Transport Layer Security (TLS) encryption for all communication between your device and our servers. Access to your data is restricted to authorized ciobet staff and is logged for audit purposes. For full details about data storage, protection, and your rights, see our Privacy Policy.