ciobet Platform Privacy Notice

This page describes what we collect when you use ciobet and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, settle your bets, and comply with financial regulations. We do not sell your data to third parties. We encrypt sensitive information and restrict access to authorized personnel only.

Our privacy practices apply to all users of ciobet across supported jurisdictions, whether you access via Android app, iOS browser, or desktop web. Your data may be stored on servers located outside your country, but we maintain the same security standards regardless of location. This notice explains our collection, use, storage, and your rights.

What data we collect on ciobet

We collect several categories of information. When you register, we collect your email address and password. During identity verification, we collect your full legal name, date of birth, residential address, and government-issued ID number. We ask you to upload a scanned copy of your ID and proof of residence — a utility bill, bank statement, or lease agreement.

When you deposit or withdraw, we collect payment method details. For e-wallet deposits via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, our payment processor collects transaction data but we do not store your wallet credentials — only transaction IDs and timestamps. For bank virtual accounts with mobile banking, local payment, online payment, e-wallet, we collect the temporary account number and your bank reference, but not your personal bank account number or routing information.

• Email address and password
• Full name, date of birth, and residential address
• Government-issued ID and proof of residence documents
• Payment method transaction IDs and timestamps
• Betting history — fixtures wagered on, stakes, outcomes, settlement
• IP address and device type when you log in
• Cookies and browser identifiers for session management

We also collect behavioral data — which sports fixtures you view, which slots you play, which live-dealer tables you visit. This helps us personalize your experience and send relevant notifications about Liga 1 fixtures or Mobile Legends tournaments based on your interests.

How we use your data

We use your data for several purposes. First, identity verification — we confirm you are who you claim to be before allowing withdrawals. Second, payment processing — we match your deposit instructions to your account and route withdrawals to your verified payment method. Third, bet settlement — we record your wager details so we can automatically settle bets when events conclude.

Fourth, compliance — we maintain records of your account activity and verification documents to comply with Indonesian financial regulations and anti-money-laundering requirements. Fifth, account security — we monitor login attempts and flag unusual activity to protect your account from unauthorized access. Sixth, customer support — when you contact us with questions about your balance, a withdrawal delay, or a disputed bet, we use your account history and data to investigate and respond.

Third-party processors and data sharing

We work with payment processors to handle deposits and withdrawals. When you deposit via mobile banking or transfer to a local payment virtual account, our payment partner processes that transaction. We share only the transaction amount, timestamp, and your ciobet user ID with the processor — we do not share your full identity document with payment partners.

We may share data with law enforcement or financial regulators if required by court order or legal process. We do not proactively share your account details with government agencies, but we comply with lawful requests. We may also share data with fraud-detection services if we suspect illegal activity on your account.

Our servers may be hosted by third-party cloud providers. These providers have signed data protection agreements with us and are restricted to processing data only as we direct. They do not use your data for their own purposes.

How we protect your data

We encrypt all communication between your device and our servers using TLS (Transport Layer Security). Your password is hashed using industry-standard algorithms — we never store plain-text passwords. Your identity documents are encrypted at rest and accessible only to our verification team.

We offer optional two-factor authentication. If you enable it, every login requires a PIN or authenticator-app code in addition to your password. This protects your account even if someone obtains your password.

We restrict access to sensitive data. Only our verification team views identity documents. Only our payments team accesses payment method details. Our support staff see only transaction summaries, not full banking details. We maintain audit logs of all data access so we can detect unauthorized viewing.

Cookies and analytics

We use cookies for session management — they store your login token so you stay logged in when you refresh the page or navigate between sections. We also use cookies for analytics — they help us understand which pages are most visited, where users encounter errors, and how long users stay on ciobet. We do not use cookies to track you across other websites.

Our analytics data is anonymized and aggregated. We see that many users from Jakarta and Surabaya visited our Liga 1 fixtures page, but we do not link individual users to that data unless they are logged in. You can disable cookies in your browser settings, but some features may not work properly without them.

Your rights regarding your data on ciobet

You have the right to access your data. You can download a copy of your account information, betting history, and verification documents from your account settings. You have the right to correct inaccurate information — if your address changed or your name is misspelled, contact our support team and we will update your records.

You have the right to request deletion of non-essential data. We must retain your identity verification documents and transaction history for compliance with financial regulations, typically for several years. But you can request that we delete behavioral data — which slots you viewed, which notifications you received — after your account is closed.

You have the right to data portability. You can request that we provide your data in a structured, commonly-used format so you can transfer it to another service. You have the right to object to certain processing — for example, if you do not want to receive promotional notifications about new slots or esports tournaments, you can disable them in your account settings.

Data retention and account closure

We retain your identity verification documents and transaction history for a minimum of five years after your account is closed, as required by Indonesian financial regulations. During that period, if you request withdrawal information or need a transaction receipt for your records, we can provide it. After five years, we may delete non-essential data, but we retain some records for dispute resolution or legal claims.

If you close your account, we stop processing new bets and deposits. Existing withdrawals complete normally. Your account data remains encrypted and accessible only to compliance and support staff.

International data transfers

Our servers may be located outside Indonesia. Your data may be transferred to and stored in countries with different privacy laws than your own. We maintain the same security standards for international data transfers as we do for local data — encryption, access restrictions, and audit logging apply regardless of server location.

By using ciobet, you consent to international data transfers necessary to operate our platform. If you do not consent to data transfers outside your country, you should not use our service.

Changes to this privacy notice

We may update this notice from time to time. We will notify you of material changes via email or in-app notification. We will also post the updated notice on this page with a new effective date. Your continued use of ciobet after changes become effective means you accept the updated terms.

Contact us about privacy

If you have questions about our privacy practices, how we use your data, or your rights, contact our support team through in-app chat or email. We respond to privacy inquiries during our standard service window. If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with us and we will investigate.

We at ciobet take privacy seriously. We collect data only when necessary, we protect it with strong security practices, and we respect your rights to access, correct, and delete your information. Your data is used only to operate ciobet and comply with regulations — never for marketing to third parties or commercial exploitation.