ciobet Terms of Use

When you create an account on ciobet, you agree to these terms. We set out what we require from you, what we commit to, and how disputes are resolved. Our platform operates under strict compliance with local regulations, and your use of ciobet is subject to applicable law in your jurisdiction.

This document covers account eligibility, deposit and withdrawal procedures, bonus terms, prohibited conduct, and dispute resolution. We update these terms occasionally to reflect changes in our services or legal requirements. We notify you of material changes via email or account dashboard. Continued use of ciobet after notification means you accept the updated terms.

Read this page in full before opening an account. If you have questions about any term, contact our support team via in-app chat or email.

Account eligibility and registration

You must be of legal age in your jurisdiction to open an account on ciobet. We do not knowingly accept users below the minimum age requirement. During account creation, you provide your full legal name, date of birth, residential address, and government-issued ID. We use this information to verify your identity and comply with financial regulations.

You are responsible for providing accurate and current information. If your name, address, or contact details change, update them in your account settings immediately. We may request updated documents at any time to re-verify your identity. Failure to provide accurate information or update changes may result in account suspension or fund forfeiture.

You may hold only one active account on ciobet. Creating multiple accounts to circumvent limits, claim duplicate bonuses, or manipulate our platform is prohibited and grounds for account closure and fund forfeiture. We use automated and manual systems to detect account duplication. If we discover duplicate accounts, we consolidate or close them at our discretion.

Deposit and withdrawal terms on ciobet

We accept deposits via six e-wallet providers — DANA, e-wallet, mobile banking, local payment, online payment — e-wallet, and four bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are final and non-refundable. Once your funds arrive in your ciobet balance, they are yours to wager. We do not hold deposits in external escrow or third-party accounts — your balance is playable immediately after confirmation.

Withdrawals return to your original payment method only. You cannot withdraw to a different e-wallet, bank account, or person than the one you deposited from. This protects your account from unauthorized cash-outs. If you wish to withdraw to a new payment method in the future, you must first deposit using that method to register it on your account.

We process withdrawal requests according to our standard timelines. E-wallet withdrawals to mobile banking, local payment, online payment, e-wallet, or mobile banking typically complete within hours. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take one to two business days. We do not control bank processing times — we release your funds to the financial institution immediately upon our review approval. If a withdrawal is delayed beyond our stated timeline, contact our support team with your withdrawal ID and transaction details.

Bonus and promotional terms

We may offer promotional bonuses or welcome offers to new or existing accounts. Any bonus offer is subject to specific terms — wagering requirements, game eligibility restrictions, time limits, and maximum cashout caps. We communicate these terms clearly before you claim any bonus. By claiming a bonus, you accept its conditions in full.

• Bonuses are non-transferable and cannot be withdrawn as cash unless we explicitly state otherwise.
• Bonus funds expire if not used within the stated timeframe.
• We reserve the right to cancel or modify bonus offers at any time.
• Abuse of bonus systems — such as depositing and withdrawing without wagering — may result in bonus forfeiture and account restriction.

Prohibited conduct on ciobet

You agree not to engage in fraud, money laundering, account manipulation, or any illegal activity on ciobet. This includes using another person's identity or payment method, exploiting technical vulnerabilities, or collating with other accounts to gain unfair advantage. Such conduct violates our terms and applicable law, and we will report suspected illegal activity to authorities.

You also agree not to use automated tools, bots, or scripts to access ciobet or place bets. We monitor for automated activity and will suspend accounts engaged in such behaviour. You must use ciobet for legitimate personal gaming only, not for commercial betting operations, arbitrage, or systematic market exploitation.

Dispute resolution and complaints

If you dispute a bet settlement, transaction, or account issue, contact our support team immediately with details. Provide your bet ID, transaction ID, or screenshot evidence supporting your claim. We investigate all disputes within our standard processing window and respond with a resolution or explanation.

Our support team handles complaints about account access, payment delays, bet accuracy, and platform technical issues. We aim to resolve complaints within five business days. If you are not satisfied with our resolution, you may escalate your complaint through our formal appeals process. We will provide a final response within ten business days. If you remain unsatisfied, you may pursue further remedies according to your local jurisdiction's dispute procedures.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited by law. Users are responsible for verifying that access to and use of ciobet comply with their own jurisdiction's regulations. If your country or region prohibits online gaming, we will close your account immediately upon discovery and return your balance to your payment method.

Your use of ciobet is governed by the laws of the jurisdiction where we operate our platform. You agree to settle any disputes through our internal dispute procedure first, before pursuing legal action. We reserve the right to report suspected regulatory violations or illegal activity to relevant authorities in your jurisdiction.

Your rights and our responsibilities

We commit to fair and transparent conduct. We do not manipulate odds, rig bet outcomes, or withhold legitimate winnings. All game results are settled according to actual match outcomes, casino results from certified providers, or algorithmic determinations using certified random-number generators. You have the right to request documentation proving how a specific bet was settled.

We protect your personal data and do not sell or share it with third parties without your explicit consent. We use your data only for account verification, payment processing, compliance with financial regulations, and platform improvements. Your data is encrypted in transit and at rest. We comply with local data-protection regulations and respond to data-access requests according to applicable law.

Account suspension and closure

We may suspend or close your account if we detect prohibited conduct, regulatory violations, or Terms breach. Grounds for closure include fraud, money laundering, underage access, duplicate accounts, or use from prohibited jurisdictions. Upon suspension, we freeze your account balance pending investigation. If our investigation confirms a violation, we may forfeit your balance. If no violation is found, we restore your account and balance.

You may close your account at any time by submitting a request through your account settings. Upon closure, your remaining balance is withdrawn to your registered payment method. We retain account records for regulatory compliance for a minimum of five years after closure.

Changes to these terms

We may update these terms to reflect changes in our services, legal requirements, or technology. We notify you of material changes via email at least ten days before they take effect. Continued use of ciobet after notification means you accept the updated terms. If you do not accept updated terms, you must close your account before they take effect.

These terms were last updated in the current calendar year and apply to all new and existing ciobet accounts. For questions or clarifications, contact our English-speaking support team through the in-app contact form. We are available during our stated service hours.

Summary of our ciobet commitments

We operate ciobet as a compliant gaming platform. Your account is protected by identity verification, encryption, and ongoing security monitoring. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts — payment methods trusted across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Your withdrawals return to your verified payment method within our stated timelines.

We settle bets fairly based on actual outcomes. We do not manipulate odds or rig results. We comply with applicable regulations and report suspected illegal activity to authorities. You are responsible for verifying that your use of ciobet complies with your local jurisdiction's law. Our services are available only where permitted by law.

Read these terms carefully before opening an account. If you disagree with any term, do not use ciobet. By accessing ciobet, you accept all terms and conditions in full. Contact our support team if you have questions about account eligibility, deposits, withdrawals, bonus terms, or dispute procedures.